Governments using high-tech ‘dating’ algorithms to help jobseekers

As we are all too painfully aware, the COVID-19 pandemic has shaken the world of recruitment, resulting in unprecedented changes to the labor market. While we edge tentatively towards a ‘new normal’, smart Public Employment Services’ caseworkers are looking for ways to create opportunity out of a crisis. And sometimes these opportunities can be found in the most unexpected places.

Most of us are familiar with the world of online dating where powerful algorithms match single people with others who share their interests and meet their stated criteria. Now this incredible AI technology is being used to help governments across the globe address the issues of rising unemployment, find the right people to fill jobs, tackle skills gaps, and strengthen their position in the labor market. For PES caseworkers, this technology is proving to be a vital labor market solution during the pandemic and for their wider digital transformation strategy.

Tackling unemployment with best-match recruiting algorithms

So, how do these algorithms work? In a nutshell, the AI technology scans the applicant’s resume and any other documents then uses a variety of metrics to check the relevancy of the applicant’s skills and experience against specific criteria. The technology isn’t limited to keyword scanning. The algorithms ‘read’ the documents, taking in a raft of information including labor market insights, candidate location, and potential cultural fit to ascertain the best people for the roles.

Less admin means better engagement with top candidates

A popular misconception of AI is that the technology will replace people in the workplace. Now, these tools are understood to be enablers of creativity and seemingly effortless streamliners of tedious, time-consuming admin processes. As a profession that struggles with the twin burdens of excessive bureaucracy and shifting demand, the recruitment sector is getting on board. In fact, a 2019 report revealed that only 10% of recruitment professionals were making high or very high use of AI in recruitment, but 36% of participants expected usage to be high or very high within two years.

Imagine being able to save time on tasks such as background checks, and reviewing resumes on a daily basis. Then imagine the benefits of having more time to focus on engaging with candidates whose resumes are a better fit for the role. Not a bad scenario, especially at a time when we could all use the extra support.

Sourcing the best candidates

Naturally, improving recruitment strategy is not all about streamlining processes. Without the highest quality, best-match candidates a speedier selection process is pointless.

Screening large amounts of resumes effectively is one of the most significant challenges in Public Employment Service recruitment. Adopting AI technologies to assist with this process – especially in the early stages – gives caseworkers more time to assess the top talent, and engage with them as the selection process evolves. Furthermore, it gives caseworkers more time to devote to refining the overall hiring strategy so processes can continue to be improved.

Addressing skills gaps

With so many skilled people out of work, the task of helping the unemployed find sustainable work is significant and complex. The pandemic labor market is constantly fluctuating and highly unpredictable. Without robust real-time insights, caseworkers will struggle to identify and act on demand.

Not only do these algorithms match candidates on their entire job profile they also use taxonomies such as ESCO and O*NET to identify skills the candidate has not included in their application but they are likely to have. As the labor market continues to fluctuate, governments will be able to hone in on new employment pathways for candidates that might have otherwise slipped through the net. They can also create accurate gap analyses to mitigate future skills shortages and promote sustainable employment.

Click here to find out more about how Public Employment Services should respond to coronavirus challenges.

How the ELISE Smart Search & Match Platform can help.

A wealth of experience

With more than 20 years of experience in the employment domain, WCC is a leading provider of knowledge-driven IT solutions. By understanding the demands of a rapidly changing labor market, we can help employment services respond to change, guide jobseekers to sustainable job opportunities, and reduce unemployment.
To find out more about our employment software solutions, please get in touch – wherever you are in the world.

Article by: WCC Community
Published on: May 19, 2021

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