Workforce Singapore (WSG) chooses WCC’s matching software
Utrecht – NL, January 4, 2019. Workforce Singapore (WSG) is a Public Employment Service (PES) in Singapore. It uses MyCareersFuture.sg as its job search portal, helping local jobseekers and employers to match jobs and vacancies. WSG also turned to WCC and its matching software to help improve its service.
Although WSG uses MyCareersFuture.sg as their job search portal, WSG engaged WCC to improve their service to employers because of its expertise in matching software. More specifically, to test-bed and provide “Applicant Ranking and Talent Recommendation”. The aim of improving WSG services is to help employers save time in identifying suitable and potential job candidates. For example, to lower job mismatches (where the candidate may lack the skills required). And to reduce missed matches (where jobseekers are not applying for the jobs even though they have the skills). The employer module is due to launch in the first half of 2019.
In an interview with The Straits Times, WCC Chief Operating Officer Jan Muchez said that the technology uses machine learning algorithms to create profiles of jobseekers. It does so by categorizing data from curricula vitae, and adding related terms to increase the chances of a match. The portal can then recommend to employers the most suitable candidates. These recommendations include those who have indicated they are open to receiving job offers, but have not applied to a specific job ad. “This broadens their candidate list since they are not necessarily dependent on active jobseekers who apply. They can now also approach the ‘latent’ job seekers,” he went on to explain.
There are several features that set WCC’s matching software apart from the competition:
- On the input side, we first run CVs through machine learning algorithms to classify their content into categories (job title, skills, education etc.)
- In doing so, we add all kinds of synonyms and otherwise related terms based on a database of how certain terms relate to each other (an ontology)
- When searching in the database, our clients apply an auditable matching algorithm to control and rank the output (for example, occupation may have a higher weight than education). With this matching algorithm, a PES can achieve transparency towards all stakeholders. This is because the entire matching and ranking can be explained.
MyCareersFuture.sg is an integral part of WSG’s Adapt and Grow initiative. It complements the Government’s efforts to build and develop an adaptable and competent workforce in Singapore, A workforce that is prepared for careers of the future, based on skills and competencies, and lifelong learning programs. WSG’s approach to enhance the portal based on users’ feedback and needs also fits with the Government’s Smart Nation vision. Namely to create and deliver more citizen-centric Government digital services.
WCC/WSG in the media
- Straits Times Online
- Zaobao Online
- Business Times Online
- Channel News Asia Online
- Channel 8 Online
- The Independent
- Human Resources Online
About WCC Group
Founded in 1996, WCC Group provides intelligent employment and workforce solutions that help organizations connect people with jobs and training opportunities more effectively. WCC supports public employment services across more than 25 countries worldwide and powers recruitment operations for leading staffing agencies globally.
Building on decades of expertise in public employment services and workforce matching, WCC recently expanded its portfolio with Workr, a solution designed to help large organizations improve internal mobility, retain talent, and better align workforce skills with organizational needs.
Powered by responsible AI and advanced search and match technology, WCC’s solutions enable skills-based matching and support more transparent and informed decision-making. Processing more than half a billion interactions every day, WCC supports large-scale labor market initiatives globally, including MyFutureJobs in Malaysia and recruitment operations for Robert Half in the United States.
About MSD
MSD is New Zealand’s agency for providing public employment services and delivering the country’s welfare system. Originally established in 1889 as the Old Age Pensions Office, MSD today supports around 1.4 million New Zealanders (around 28% of the population), with an annual budget of $47.5 billion (approx. 33.5% of core government spending).
The Ministry provides financial assistance to people of working age who may be unemployed and seeking work, temporarily or permanently unable to work due to a health condition or disability, or sole parents caring for young children. MSD also delivers New Zealand Superannuation, student loans and allowances, and Disability Support Services.
In addition, MSD assesses eligibility for social housing and works in partnership with organizations and community groups across New Zealand to improve outcomes for individuals, families, and communities. The Ministry collaborates closely with iwi and Māori to support the Crown’s obligations under Te Tiriti o Waitangi (the Treaty of Waitangi).