Solutions for
Public Employment Services​​

It’s important to realize that Public Employment Services (PES) demand unique solutions. For this reason, WCC has designed world-leading solutions for the Public Employment sector. Our smart matching technology empowers Public Employment Services to actively influence labor markets, reduce unemployment figures, and also improve a nation’s employment potential.

A fundamental change in Public Employment Services worldwide is the dramatic shift from unemployment management to workforce development. To ensure a well-functioning labor market, Public Employment Services are therefore taking a more active role in workforce development. As a result, they need software tools that will assist capable – yet currently inactive – groups of people to participate in the labor market. Furthermore, to help individuals to improve their employability and skills throughout their lives.

Public Employment Services

Public Employment Service functions

Job brokerage by publicly disseminating job vacancies and so facilitate rapid matches between supply and demand

Source: World of Public Employment Services (IDB – WAPES – OECD)

Public Employment Service functions

Provide labor market information by collecting data on job vacancies and potential applicants

Source: World of Public Employment Services (IDB – WAPES – OECD)

Public Employment Service functions

Design and implement active labor market policies (ALMPs) in order to adjust labor demand & supply

Source: World of Public Employment Services (IDB – WAPES – OECD)

Public Employment Service functions

Manage unemployment benefits by providing income support for unemployed persons, including unemployment insurance and assistance

Source: World of Public Employment Services (IDB – WAPES – OECD)

Public Employment Service functions

Manage labor migration by coordinating the cross-border mobility of persons who want to develop their skills in a new work environment

Source: World of Public Employment Services (IDB – WAPES – OECD)

Public Employment Service functions

Job brokerage by publicly disseminating job vacancies in order to facilitate rapid matches between supply and demand

Source: World of Public Employment Services (IDB – WAPES – OECD)

Public Employment Service functions

Provide labor market information by collecting data on job vacancies and also potential applicants

Source: World of Public Employment Services (IDB – WAPES – OECD)

Public Employment Service functions

Design and implement active labor market policies (ALMPs) in order to adjust labor demand & supply

Source: World of Public Employment Services (IDB – WAPES – OECD)

Public Employment Service functions

Manage unemployment benefits by providing income support for unemployed persons, including unemployment insurance and assistance

Source: World of Public Employment Services (IDB – WAPES – OECD)

Public Employment Service functions

Manage labor migration by coordinating the cross-border mobility of persons who want to develop their skills in a new work environment

Source: World of Public Employment Services (IDB – WAPES – OECD)

Public Employment Services

Matching jobseekers

WCC software helps Public Employment Services match jobseekers to suitable and sustainable jobs. Our matching software drives this process by using AI-technology to match capabilities to demand. A unique solution, using active labor market policies (ALMPs) together with labor market knowledge and insights. Our software allows PES to differentiate target groups. And also to apply specific paths and measures to improve matches and reduce skill gaps. As a result, we can find more suitable and sustainable matches than alternatives that adopt simple keyword-driven approaches.

Public employment challenges and solutions

Get the unemployed into sustainable work

The rapid implementation of ALMPs (active labor market policies) helps to move the unemployed into more sustainable work.

Target certain groups with specific measures (ALMPs)

Configurable job matching strategies means that specific ALMPs (active labor market policies) can be applied to each target group.

Analysis & reporting on labor market

Advanced management reporting tools improve the analysis and also reporting on the labor market.

Respond to labor market problems like major layoffs

Enhanced matching based on the application of up-to-date labor market knowledge.

Introduce & modernize services

Obtain superior results by using self-learning intelligence.

Increase productivity & customer satisfaction

Makes a high number of self-service options available.

Support the employed in career development

Giving custom advice to every jobseeker means they can develop their careers.

Public employment challenges and solutions

Get the unemployed into sustainable work

The rapid implementation of ALMPs (active labor market policies) helps to move the unemployed into more sustainable work.

Target certain groups with specific measures (ALMPs)

Configurable job matching strategies means that specific ALMPs (active labor market policies) can be applied to each target group.

Analysis & reporting on labor market

Advanced management reporting tools improve the analysis and also reporting on the labor market.

Respond to labor market problems like major layoffs

Enhanced matching based on the application of up-to-date labor market knowledge.

Increase productivity & customer satisfaction

Makes a high number of self-service options available.

Support the employed in career development

Giving custom advice to every jobseeker means they can develop their careers.

Value-based job matching

The ELISE Search & Match Platform does not just bi-directionally match jobseekers with employers, but also factors in labor market knowledge and insights to further improve the results. We call this value-based matching. Notably, this AI-driven type of matching results in smarter, better fitting, and more sustainable matches between jobseekers and employers. WCC value-based matching technology, therefore, enables Public Employment Services to make significant advances in workforce development.

Searching

Unilateral evaluation
Undifferentiated results

Matching

Bi-directional scoring
Ranked results

Value based matching

3-dimensional scoring
Optimized, ranked results

WCC – Unique and in-depth expertise

WCC has more than 20 years of experience serving Public Employment Services. We can also count the world’s most substantial Public Employment Services among our customers. WCC therefore has unique expertise and in-depth knowledge of this sector, which we then used to create the Employment Platform. We leverage this expertise for customers by analyzing their data to improve matching results. Our long experience working closely together with the world’s foremost Public Employment Services provides us with valuable insights. And naturally helps us to support PES best practices. As a result, we can deliver more efficient processes, reduce configuration costs, and increase the sustainability and quality of job matches. Using our software PES can therefore reduce the overall unemployment levels.

Furthermore, WCC software helps jobseekers to receive personalized advice. We also help them to close their skill gap to alternative careers. Jobseekers’ skills, educational background, job history, and many more factors are all part of this process. Jobseekers can choose to receive this advice using self-service mode, or they can receive help from a PES counselor. Both Jobseekers and counselors have many options to investigate alternative ambitions and careers.

Jobseekers

Actively employed jobseekers looking for new opportunities, as well as unemployed jobseekers, can benefit from WCC software. For instance, they can assess their career situation, and gain advice on how to achieve their ambitions. They can therefore optimize their employability, and also prevent unemployment.

Employers

For employers, WCC software solutions for Public Employment Services provide support in a number of ways. Firstly, by improving the response to their vacancies. And secondly, by increasing the number of suitable candidates found. Employers can also match on defined target groups. To optimize their vacancy content, they can analyze the gap between their job description and the overall labor market offering.

Public Employment Service business management

Public Employment Service (PES) business management can  define target groups and active labor market policies in WCC applications quickly and easily. This helps PES counselors work more efficiently, while still ensuring different types of jobseekers get the most applicable advice and support. WCC software also ensures that any advice given to jobseekers is completely transparent. That is to say, the PES counselor can explain the search & match results. As a result, there is clear accountability for the choices made. For example, why this job and not that one; why this training referral based on that gap.

Public Employment Services

Why WCC?

Find people sustainable jobs faster

Why WCC?

Define gaps and also required skills

Why WCC?

Target groups with personalized support

Why WCC?

Influence the labor market

Why WCC?

Gain insights into the labor market

Why WCC?

Improve relations with employers

Why WCC?

Get superior matching results

Why WCC?

React fast to labor market changes

Why WCC?

Achieve full workforce potential

Why WCC?

Modernize the organization

Why WCC?

Find people sustainable jobs faster

Why WCC?

Define gaps and also required skills

Why WCC?

Target groups with personalized support

Why WCC?

Influence the labor market

Why WCC?

Gain insights into the labor market

Why WCC?

Improve relations with employers

Why WCC?

Get superior matching results

Why WCC?

React fast to labor market changes

Why WCC?

Achieve full workforce potential

Why WCC?

Modernize the organization
Public Employment Services

Success Stories

AMS

(Austria)

AMS

• The Austrian PES, AMS, wanted to modernize its services for caseworkers, employers, and jobseekers while introducing skill-based matching.
• So WCC Employment Platform modules were tested in a ‘Match Lab’ at AMS.
• AMS gained experience of WCC Employment Platform modules, delivering better services and results, with less manual work, and fewer errors.

VDAB

(Flanders)

VDAB

• In this case, business partners of the Belgian PES, VDAB, wanted to see improvements in the job matching quality.
• WCC competence-based matching strategies, refined monthly, were used to significantly improve the quality.
• As a result, customer satisfaction grew markedly. In fact, partners now give priority to jobseekers offered by VDAB.

UWV

(The Netherlands)

UWV

• The UWV wished to improve the job-seeking experience. Introducing auto-suggestions and responding to labor market changes without needing updates.
• WCC supplied its AI-based Taxonomy Manager tool with expert control in order to incorporate labor market terms within the job search portal.
• Now the number of job searches AND customer satisfaction have both increased.

VDAB

(Flanders)

VDAB

• In this case, business partners of the Belgian PES, VDAB, wanted to see improvements in the job matching quality.
• WCC competence-based matching strategies, refined monthly, were used to significantly improve the quality.
• As a result, customer satisfaction grew markedly. In fact, partners now give priority to jobseekers offered by VDAB.

UWV

(The Netherlands)

UWV

• The UWV wished to improve the job-seeking experience. Introducing auto-suggestions and responding to labor market changes without needing updates.
• WCC supplied its AI-based Taxonomy Manager tool with expert control in order to incorporate labor market terms within the job search portal.
• Now the number of job searches AND customer satisfaction have both increased.

AMS

(Austria)

AMS

• The Austrian PES, AMS, wanted to modernize its services for caseworkers, employers, and jobseekers while introducing skill-based matching.
• So WCC Employment Platform modules were tested in a ‘Match Lab’ at AMS.
• AMS gained experience of WCC Employment Platform modules, delivering better services and results, with less manual work, and fewer errors.

VDAB

(Flanders)

VDAB

• In this case, business partners of the Belgian PES, VDAB, wanted to see improvements in the job matching quality.
• WCC competence-based matching strategies, refined monthly, were used to significantly improve the quality.
• As a result, customer satisfaction grew markedly. In fact, partners now give priority to jobseekers offered by VDAB.

UWV

(The Netherlands)

UWV

• The UWV wished to improve the job-seeking experience. Introducing auto-suggestions and responding to labor market changes without needing updates.
• WCC supplied its AI-based Taxonomy Manager tool with expert control in order to incorporate labor market terms within the job search portal.
• Now the number of job searches AND customer satisfaction have both increased.

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