Solutions for
Public Employment Services​​
It’s important to realize that Public Employment Services (PES) demand unique solutions. For this reason, WCC has designed world-leading solutions for the Public Employment sector. Our smart matching technology empowers Public Employment Services to actively influence labor markets, reduce unemployment figures, and also improve a nation’s employment potential.
A fundamental change in Public Employment Services worldwide is the dramatic shift from unemployment management to workforce development. To ensure a well-functioning labor market, Public Employment Services are taking a more active role in workforce development. As a result, they need software tools that will assist capable – yet currently inactive – groups of people to participate in the labor market. Furthermore, to help individuals to improve their employability and skills throughout their lives.
It’s important to realize that Public Employment Services (PES) demand unique solutions. For this reason, WCC has designed world-leading solutions for the Public Employment sector. Our smart matching technology empowers Public Employment Services to actively influence labor markets, reduce unemployment figures, and also improve a nation’s employment potential.
A fundamental change in Public Employment Services worldwide is the dramatic shift from unemployment management to workforce development. To ensure a well-functioning labor market, Public Employment Services are taking a more active role in workforce development. As a result, they need software tools that will assist capable – yet currently inactive – groups of people to participate in the labor market. Furthermore, to help individuals to improve their employability and skills throughout their lives.
Resources
Playbooks
Infographics
Infographics
Global pandemic forces significant changes in the labor market
As part of our commitment to helping Public Employment Services (PES) throughout the world, WCC hosted a virtual roundtable with senior representatives from the PES of several APAC countries, including Malaysia, the Philippines, Indonesia, and Vietnam. Our playbook summarizes many of the issues discussed, and presents key measures that reduce unemployment.
Building a resilient APAC workforce in the wake of COVID-19
WCC is committed to supporting global Public Employment Services (PES) to become more agile in their approach to job creation and workforce development. Thus, enabling the development of sustainable labor markets that respond to the changing needs of each nation’s workforce and economy. Take a look at our Infographic, summarising some of the key learnings from our recent roundtable.
The true impact of the COVID-19 Pandemic
- Global unemployment rises to 6.7%
- Lockdowns continue in many countries
- Unparalleled drop in Employment worldwide
- 37% reduction in earnings
- Many occupations hit by the pandemic
Discover our post-pandemic solutions toolkit for Public Employment Services
Resources
Playbooks
Global pandemic forces significant changes in the labor market
As part of our commitment to helping Public Employment Services (PES) throughout the world, WCC hosted a virtual roundtable with senior representatives from the PES of several APAC countries, including Malaysia, the Philippines, Indonesia, and Vietnam. Our playbook summarizes many of the issues discussed, and presents key measures that reduce unemployment.
Infographics
Building a resilient APAC workforce in the wake of COVID-19
WCC is committed to supporting global Public Employment Services (PES) to become more agile in their approach to job creation and workforce development. Thus, enabling the development of sustainable labor markets that respond to the changing needs of each nation’s workforce and economy. Take a look at our Infographic, summarising some of the key learnings from our recent roundtable.
Infographics
The true impact of the COVID-19 Pandemic
- Global unemployment rises to 6.7%
- Lockdowns continue in many countries
- Unparalleled drop in Employment worldwide
- 37% reduction in earnings
- Many occupations hit by the pandemic
Discover our post-pandemic solutions toolkit for Public Employment Services
Matching jobseekers
WCC software helps Public Employment Services match jobseekers to suitable and sustainable jobs. Our matching software drives this process by using AI-technology to match capabilities to demand. A unique solution, using active labor market policies (ALMPs) together with labor market knowledge and insights. Our software allows PES to differentiate target groups. And also to apply specific paths and measures to improve matches and reduce skill gaps. As a result, we can find more suitable and sustainable matches than alternatives that adopt simple keyword-driven approaches.
Public employment challenges and solutions
Get the unemployed into sustainable work
The rapid implementation of ALMPs (active labor market policies) helps to move the unemployed into more sustainable work.
Target certain groups with specific measures (ALMPs)
Configurable job matching strategies means that specific ALMPs (active labor market policies) can be applied to each target group.
Analysis & reporting on labor market
Advanced management reporting tools improve the analysis and also reporting on the labor market.
Respond to labor market problems like major layoffs
Enhanced matching based on the application of up-to-date labor market knowledge.
Introduce & modernize services
Obtain superior results by using self-learning intelligence.
Increase productivity & customer satisfaction
Makes a high number of self-service options available.
Support the employed in career development
Giving custom advice to every jobseeker means they can develop their careers.
Public employment challenges and solutions
Value-based job matching
The ELISE Search & Match Platform does not just bi-directionally match jobseekers with employers, but also factors in labor market knowledge and insights to further improve the results. We call this value-based matching. Notably, this AI-driven type of matching results in smarter, better fitting, and more sustainable matches between jobseekers and employers. WCC value-based matching technology, therefore, enables Public Employment Services to make significant advances in workforce development.
Searching
Unilateral evaluation
Undifferentiated results
Matching
Bi-directional scoring
Ranked results
Value based matching
3-dimensional scoring
Optimized, ranked results
WCC – Unique and in-depth expertise
WCC has more than 20 years of experience serving Public Employment Services. We can also count the world’s most substantial Public Employment Services among our customers. WCC therefore has unique expertise and in-depth knowledge of this sector, which we then used to create the Employment Platform. We leverage this expertise for customers by analyzing their data to improve matching results. Our long experience working closely together with the world’s foremost Public Employment Services provides us with valuable insights. And naturally helps us to support PES best practices. As a result, we can deliver more efficient processes, reduce configuration costs, and increase the sustainability and quality of job matches. Using our software PES can therefore reduce the overall unemployment levels.
Furthermore, WCC software helps jobseekers to receive personalized advice. We also help them to close their skill gap to alternative careers. Jobseekers’ skills, educational background, job history, and many more factors are all part of this process. Jobseekers can choose to receive this advice using self-service mode, or they can receive help from a PES caseworker. Both jobseekers and caseworkers have many options to investigate alternative ambitions and careers.
Jobseekers
Actively employed jobseekers looking for new opportunities, as well as unemployed jobseekers, can benefit from WCC software. For instance, they can assess their career situation, and gain advice on how to achieve their ambitions. They can therefore optimize their employability, and also prevent unemployment.
Employers
For employers, WCC software solutions for Public Employment Services provide support in a number of ways. Firstly, by improving the response to their vacancies. And secondly, by increasing the number of suitable candidates found. Employers can also match on defined target groups. To optimize their vacancy content, they can analyze the gap between their job description and the overall labor market offering.
Public Employment Service business management
Public Employment Service (PES) business management can define target groups and active labor market policies in WCC applications quickly and easily. This helps PES caseworkers work more efficiently, while still ensuring different types of jobseekers get the most applicable advice and support. WCC software also ensures that any advice given to jobseekers is completely transparent. That is to say, the PES caseworker can explain the search & match results. As a result, there is clear accountability for the choices made. For example, why this job and not that one; why this training referral based on that gap.
Success Stories
AMS
(Austria)
AMS
• The Austrian PES, AMS, wanted to modernize its services for caseworkers, employers, and jobseekers while introducing skill-based matching.
• So WCC Employment Platform modules were tested in a ‘Match Lab’ at AMS.
• AMS gained experience of WCC Employment Platform modules, delivering better services and results, with less manual work, and fewer errors.
Perkeso
(Malaysia)
Perkeso
• Perkeso wanted to decrease social security costs through job brokerage, re/upskilling, and better labor market info.
• They needed an online labor market supply & demand solution, with skills profiling and skills/occupation taxonomies, finely-tuned for the Malaysian economy.

• WCC delivered the highly successful Myfuturejobs portal, with immediate and enthusiastic adoption by 600K+ jobseekers and around 200K active employers.
UWV
(The Netherlands)
UWV
• The UWV wished to improve the job-seeking experience. Introducing auto-suggestions and responding to labor market changes without needing updates.
• WCC supplied its AI-based Contextual Search tool. Incorporating labor market terms and personal suggestions within the job search portal.
• We improved the effectiveness of the UWV job search function, greatly increasing customer satisfaction.
Perkeso
(Malaysia)
Perkeso
• Perkeso wanted to decrease social security costs through job brokerage, re/upskilling, and better labor market info.
• They needed an online labor market supply & demand solution, with skills profiling and skills/occupation taxonomies, finely-tuned for the Malaysian economy.

• WCC delivered the highly successful Myfuturejobs portal, with immediate and enthusiastic adoption by 600K+ jobseekers and around 200K active employers.
UWV
(The Netherlands)
UWV
• The UWV wished to improve the job-seeking experience. Introducing auto-suggestions and responding to labor market changes without needing updates.
• WCC supplied its AI-based Contextual Search tool. Incorporating labor market terms and personal suggestions within the job search portal.
• We improved the effectiveness of the UWV job search function, greatly increasing customer satisfaction.
AMS
(Austria)
AMS
• The Austrian PES, AMS, wanted to modernize its services for caseworkers, employers, and jobseekers while introducing skill-based matching.
• So WCC Employment Platform modules were tested in a ‘Match Lab’ at AMS.
• AMS gained experience of WCC Employment Platform modules, delivering better services and results, with less manual work, and fewer errors.
UWV
(The Netherlands)
UWV
• The UWV wished to improve the job-seeking experience. Introducing auto-suggestions and responding to labor market changes without needing updates.
• WCC supplied its AI-based Contextual Search tool. Incorporating labor market terms and personal suggestions within the job search portal.
• We improved the effectiveness of the UWV job search function, greatly increasing customer satisfaction.