Requirements of an IT employment solution for PES

We began this series of blogs looking at governments’ strategic goals in labor management, and how Public Employment Services (PES) have a pivotal role in achieving and maintaining stable employment. Subsequent blogs described PES trends and how evolving search technology helped meet challenges in the employment market. But what are the critical elements needed for an IT employment solution capable of efficiently and effectively supporting PES? WCC has the answers.

In his 2015 publication, “Evaluation of German Active Labour Market Policies and their Organisational Framework,” Christoph Ehlert demonstrates that flexible and well-targeted programs significantly improve employment chances. He investigates the effect of implementing VerBis software in German employment agencies, concluding that it had a significant positive impact. Not just on the employment rate, but on the quality of placements too. And notably, the core search and match technology within VerBis is provided by WCC.

Public Employment Services (PES) demand unique solutions. By understanding strategies and trends in the employment domain, and following technological advancements in search technology, WCC delivers innovative IT employment solutions that empower PES throughout the world. Enabling PES – large or small – to actively influence labor markets, reduce unemployment figures, and improve a nation’s employment potential.

WCC recognizes that an effective IT employment solution must incorporate the following four elements:

1. Knowledge management

Access to high-quality data and knowledge of the labor market are crucial requirements for a PES. But managing this knowledge is equally important.

The primary knowledge system should be the PES’s single source of truth regarding labor market knowledge.

To provide useful results, a PES needs relevant data, and a means to interpret that data. In a PES job matching system, we obtain information from jobseekers, employers, providers of support measures, and other sources. An IT system must then make sense of unstructured data in resumes and vacancy descriptions by extracting and contextualizing all relevant data. The system requires knowledge about the labor market, automatically structuring this information within well-organized taxonomies and ontologies. These can include job titles and their synonyms, related skills or competencies, diplomas, and training. In turn, we capture this information in a central knowledge base for easy management and access by our applications.

A large amount of data about the labor market is currently available in the form of taxonomies such as ESCO, ISCO, ASOC, ROME3. But for a PES, reacting to market changes, they need to continuously enrich such taxonomies with information related to the local labor market. Therefore, it’s essential that the knowledge base helps make sense of data from many sources, transforming it into useful information.

We designed our WCC Taxonomy Manager to help both Public and Private Employment Services to manage and enhance the knowledge management process.

2. Effective management of ALMPs

In the rapidly changing world of work, Active Labor Market Policies (ALMPs) play an essential role for government policymakers. They are a means of combating cyclical and structural unemployment and promoting employment. As an example, by addressing issues such as unemployment in people over 55 or young jobseekers.

Governments influence PES strategies, so PES must have the means to respond to their demands – and quickly. In other words, they need software tools to assist capable – but inactive – groups of people participate in the labor market. Once Active Labor Market Policies (ALMP) are in place, PES can enhance their effectiveness by tailoring specific programs to target groups in selected regions.

WCC, therefore, used its expertise to create the Employment Platform. Configurable job matching strategies enable PES caseworkers to apply specific ALMPs to each target group. So helping select the right people and outlining a path of actions to make the ALMP more effective. Such programs can include training and education to help jobseekers improve their employability and skills, together with other kinds of support. For example, a different approach is needed for an unemployed 28-year-old with a university degree than a partially disabled 57-year-old with limited qualifications.

3. Value-added services

A successful IT employment solution gives stakeholders, jobseekers, employers, caseworkers, and management access to a range of useful services aimed at matching jobseekers with sustainable employment. And in a climate of budget constraints, the increased efficiency of PES caseworkers means that fewer people can carry out more work.

Service examples:

  • Search – for those who can easily find another job
  • Match – if finding a job is less straightforward
  • Gap analysis – to gain insight into missing skills and certifications needed to find a sustainable job
  • Referral – to give jobseekers personal development advice so increasing their chance of finding sustainable jobs.

And for PES managers, Insights, Intelligence, and Reports help assess their processes/policies’ efficiency and effectiveness. WCC’s employment solutions offer all these services – and more besides.

4. Easy maintenance and flexibility

Custom-made software is expensive to develop and maintain. What is more, it is often inflexible. This factor makes custom systems slow to respond to changes in a dynamic employment market and makes it hard to study the effect of change.

An IT employment solution must be flexible, easy to maintain, and easy to use. We’ve designed our Employment Platform to introduce new modules quickly and efficiently as the need arises. Configuring value-added services for ALMPs is straightforward, and our tools for managing taxonomies and ontologies are state-of-the-art and easy to use.

WCC’s Employment Platform is modular, easy to configure, and scalable. As a result, WCC software lowers the total cost of ownership and significantly improves flexibility and successful outcomes.

WCC: a leading supplier of IT employment solutions

With more than 20 years of experience in the employment domain, WCC understands and delivers solutions that meet PES requirements. We meet the demands of a rapidly changing labor market. As a result, our employment platform sets the standard for a knowledge-driven system that enables PES core services. Our unique matching software drives this process by using AI-technology to match capabilities to demand. Doing so helps jobseekers find suitable and sustainable jobs, using active ALMPs and labor market knowledge and insights.

If you would like more information about our employment solutions, then please get in touch.

Article by: WCC Community
Published on: October 19, 2020

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